Hire Terms and Conditions

These are the terms and conditions subject to which we (Prop Hire & Co) allow you (the hirer) to hire our equipment (including all items that we offer for hire) and/or provide styling services. By signing this agreement, paying us any fees or taking possession of our equipment you agree to be bound and it will be deemed consent to these terms and conditions.

1. We own the equipment and hire it to you for the hire period, for a fee detailed in the quotation and schedule of fees. You may not deal with the equipment in any way which is contrary to our ownership of it.
2. The quotation is an invitation to hire or receive services. Neither of us is bound to this agreement as a contract until you consent to the terms and conditions, pay the required deposit and/or bonds specified in the quotation and we confirm your booking.
3. This agreement, the quotation and our schedule of fees together contain the entire agreement between us and supersede all previous agreements and understandings between both parties

  • 3.a. In the event that the quotation and schedule of fees are contradictory for an item, the quotation will apply unless there is an obvious error.
  • 3.b. By consenting, you accept the terms set out in the agreement, quotation, and schedule.
  • 3.c. It is the responsibility of the hirer to ensure they receive a quotation and the schedule that applies to their hire or service.

4. Equipment must only be used at the site or sites (the site) specified in the quotation and may not be sub-hired without consent from Prop Hire & Co

5. Equipment must only be used for its normal function as determined by us.
6. Hire Rates

  • 6.a. All products priced and/or advertised are hired out on a 1-3 day hire rate basis unless quoted otherwise, this is subject to the availability of items.  
  • 6.b. All hire rates are ONLY for the hiring of products and not for any other services such as set up or delivery which are available at an additional fee.
  • 6.c. Should Prop Hire & Co fail to retrieve the products within the allocated time frame a late fee/extension fee of $25.00 per day will be charged. This will be deducted from the bond or charged to the credit card details left as security
  • 6.d. If a public holiday should fall prior to, the day of event or day post event, it is up to the discretion of Prop Hire & Co when delivery and/or pick up can be arranged with agreement of the hirer at no extra cost or the hire item. 

7. Payment & Bond

  • 7.a. To secure the booking date for items to be hired, the Hirer agrees to place a 25% deposit with Prop Hire & Co within 5 days of receiving their invoice or 100% within 3 weeks of the booking date. Please note – items will not be held without a deposit.
  • 7.b. We ask that you carefully review your order once you have received your quote/invoice and ensure you are familiar with our Terms and conditions
  • 7.c. By placing a deposit these terms are deemed to be accepted by the Hirer.
  • 7.d. Balance for prop hire is due two weeks prior to the event date.
  • 7.e. Method of payment accepted by Prop Hire & Co is credit card. Cash payments of the total balance remaining can be paid in cash to Prop Hire & Co upon delivery of the items if only agreed by Prop Hire & Co.
  • 7.f. The bond ranges between $100-300 depending on items being hired, and is added to the quote at time of booking.
  • 7.g. All bonds will be held by Prop Hire & Co until the safe return/ pickup of all items in the same condition as was hired out to the Hirer minus any reasonable wear and tear.
  • 7.h. If bond was received by Prop Hire & Co via digital means then the Hirer must allow a 3-10 business day turnaround taking into consideration bank transfer time frames.

8. Delivery & Pickup

  • 8.a. Bump in is when the Hirer is ready to receive the items without delay.
  • 8.b. Bump out is when items are cleaned and packed up by the Hirer and items are ready to be picked up without delay. Any delays will incur an additional charge.
  • 8.c. Delivery is strictly a “DROP & GO” service at an easily accessible, ground level or in garage premises. Beyond these locations will incur an extra charge. Extra charges may apply if:
    • You wish for your items to be taken beyond ground level of a building
    • Your event space is more than 20m from where our vehicle can park or pull up
    • If your items need to pass via stairs, elevators, escalators or a steep descent.
  • 8.d. If the hirer requires drop off or pick up outside the hours of 9am-6pm Monday – Friday, 9am – 3pm on Saturday or Sunday or on a public holiday, additional charges will apply, unless an agreement is made in writing by Prop Hire & Co
  • 8.e. Prop Hire & Co DO NOT setup and pack down at the time of delivery unless quoted at the time of booking. Set up and pack down is the responsibility of the Hirer.

9. Cancellations

  • 9.a. All cancellations need to be received in writing. No verbal cancellations shall be accepted to minimise any misunderstandings.
  • 9.b. Orders cancelled under any circumstances within 72 hours of the event date will forfeit the total 100% already paid to Prop Hire & Co.
  • 9.c. Orders cancelled within 2-4 weeks prior to the booking date will forfeit their 25% deposit or receive a credit note of up to 6 months.
  • 9.d. All changes or removal of items from booking can only be made 2 weeks prior to the event unless approved by Prop Hire & Co. Additions of items can be made at any time subject to availability.
  • 9.e. COVID & Pandemic Cancellations Prop Hire & Co WILL NOT be issuing refunds  due to events being cancelled, rescheduled or postponed by COVID and/or pandemic restrictions, in place a credit note will be issued for up to 12 months. In the event that the restrictions extend within the 12 month period, the credit note may be extended.  

10. Risk & Insurance

  • 10.a. Risk in the equipment passes immediately to you when the equipment leaves our possession and you are responsible for care of all items. You remain responsible until the equipment is safely returned to the possession of Prop Hire & Co
  • 10.b. Leaving our possession is defined as when you or a representative physically come in contact with equipment and/or interfere with the item during our set up at the site, we communicate that we have completed set up at the site or we leave the site.
  • 10.c. Prop Hire & Co is not responsible for any injury that may occur to persons over the hire period or thereafter due to any products supplied by Prop Hire & Co whether through payment or otherwise.
  • 10.d. We are not liable for any injury, death or other damage that arises from the use of our equipment or the actions of the hirer.
  • 10.e. The Hirer is responsible in maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect Prop Hire & Co and their products against all claims, loss or damage.

11. Loss or Damages

  • 11.a Should any item/s become lost, stolen or damaged when in possession of the Hirer, the Hirer shall immediately notify Prop Hire & Co.
  • 11.b. The Hirer agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Prop Hire & Co.
  • 11.c. Damages and/or replacement costs will be paid to Prop Hire & Co based on the current pricing and availability of the items on the market. Should no equivalent item be found by the Prop Hire & Co then the Hirer is to reimburse Prop Hire & Co the cost in credit card or bank transfer at a cost set by Prop Hire & Co.
  • 11.d All reimbursements shall be paid by the Hirer within 72hrs of all items being returned to Prop Hire & Co and may be subject to late fee/extension fee if overdue.
  • 11.e. Our items are not to be left out in damaging weather and our items are not waterproof.
  • 11.f. Small imperfections and basic wear and tear of our items may be already present as part of the nature of our business

12. Cleaning 

  • 12.a. Upon completion of hiring items where food is placed, the hire item must be cleaned by the Hirer. NO food scraps or liquids are to be left on items.If items are returned unclean, a cleaning fee of minimum $40.00 will be charged and deducted from the bond or charged to the credit card left as security.
  • 12.b. We ask that you take care when using red wine, chewing gum, or candle wax, cigarettes or any sticky residue on our linen/material item as stains may incur a cleaning fee which will forfeit the Hirer’s bond payment of $250.00
  • 12.c. Cake stands and dessert plates are NOT to be submerged in water and are to be wiped down with a clean cloth. DO NOT use any chemicals.

13. Photography -The Hirer consents to Prop Hire and Co use of any event and/or social media photos for marketing purposes provided to Prop Hire & Co
14. This agreement will be terminated once all fees have been paid to us and all equipment returned to our warehouse. The agreement  may be terminated in writing by us at any time without liability for loss to the hirer or any third parties.
15. Variations may be made to this agreement in writing with the consent of both parties.
16. Electronic communication in the form of email is an accepted form of written communication for this agreement.
17. All warranties, conditions and terms implied by statute or common law are excluded from this agreement as permitted by law to the fullest extent.
18. No verbal agreements or advice form part of this agreement.
19. We make no warranties that items are fit for purpose.
20. If any term in this agreement is found to be legally void, invalid or unenforceable this does not void the remaining terms of the agreement.
21. Any disagreement is to be attempted to be resolved by mediation at the hirer’s expense prior to legal proceedings being commenced.
22. Failure to comply with this agreement by Prop Hire & Co that is out of our reasonable control will not render us liable for loss to the hirer or third party. I, for myself or the Hirer who has authorised me, confirm that I have read the hire agreement and consent to the terms. I note that no contract exists between us until Prop Hire & Co confirm my booking.

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We have a minimum product order of $200
(excluding delivery fees). Our standard hire period is 1-3 days.

Please note, we are not open for customer pick ups and returns as we are out delivering to, and picking up from events.

Long term rates and Delivery and Collection fees are additional costs.
These costs will be calculated once you submit your quote request.

A security bond is required on all orders and is refundable provided all items and packaging are returned in the same condition they were received.