Frequently Asked Questions

How Do I Request a Quote?

To request a quote, please submit your order online by adding the items to the cart and filling out the required details as much as possible. One of our team members will respond within 24 hours with a quote or if we require more details. 

Please note – no payment will be taken by adding items to the cart. 

Hire of our equipment is 1-3 days. If you require the hire period over a longer period, please get in touch with us and we will be happy to quote you for a longer hire period

Please respond to the email you received the quote from with the confirmation of your order. You will then be sent an invoice with a deposit due to secure the items, will a follow up invoice payment due 14 days prior to your hire date. If your quote is requested within 14 days of the event date, then full payment is required. 

The deposit is strictly non-refundable if you choose to cancel your order, as we have reserved the items specifically for you.

However you are welcome to postpone your event, the deposit is then transferrable, subject to the hire items is available for your new event date. 

No, delivery is in addition to the hire price, and will be quoted when you submit your quote request. 

Delivery is determined by distance to your location, as well as the access times we are able to deliver and collect if the location is a venue.  

We are situated in South-West Sydney, we deliver to the Council Regions of Bankstown, Liverpool, Fairfield, Campbelltown and Camden. 

We do deliver to additional regions – however minimum charges or additional delivery fees may apply. 

No, unfortunately we do not have a showroom.

Yes our team will be happy to set up the equipment for you. 

Please refer to our Hire Terms & Agreement for our cancellation policy.

Yes, you are welcome to change your order up to 14 days prior to your event date, subject to availability of the items.

No, you cannot collect the items yourself.

We offer delivery and pickup 7 days a week. Please let us know when you require the items to be bumped in and out, and we will do our best to cater to you, or work out when is the best time that may suit our schedule due to other bookings and locations we travel to we may have one the same day.

We accept cash, debit cards, or Direct Bank Transfer – please note by paying by credit card does incur a surcharge. 

If you have a question which is not listed here, feel free to reach out to us via the contact form or email us directly at hello@prophireandco.com.au and one of our friendly team members will be in touch to answer your query.

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MINIMUM ORDER & DELIVERY DETAILS

We have a minimum product order of $200
(excluding delivery fees). Our standard hire period is 1-3 days.

Please note, we are not open for customer pick ups and returns as we are out delivering to, and picking up from events.

Long term rates and Delivery and Collection fees are additional costs.
These costs will be calculated once you submit your quote request.

A security bond is required on all orders and is refundable provided all items and packaging are returned in the same condition they were received.