Frequently asked Questions
If you have a question which is not listed here, feel free to reach out to us via the contact form or email us directly at hello@prophireandco.com.au and one of our friendly team members will be in touch to answer your query.
How Do I Request a Quote?
To request a quote, please submit your order online by adding the items to the cart and filling out the required details as much as possible. One of our team members will respond within 24 hours with a quote or if we require more details.
Please note – no payment will be taken by adding items to the cart.
What is your Hire Period?
Hire of our equipment is 1-3 days. If you require the hire period over a longer period, please get in touch with us and we will be happy to quote you for a longer hire period
How Do I Confirm and Pay for My Quote?
Please respond to the email you received the quote from with the confirmation of your order. You will then be sent an invoice with a deposit due to secure the items, will a follow up invoice payment due 14 days prior to your hire date. If your quote is requested within 14 days of the event date, then full payment is required.
Is my Deposit Refundable?
The deposit is strictly non-refundable if you choose to cancel your order, as we have reserved the items specifically for you.
However you are welcome to postpone your event, the deposit is then transferrable, subject to the hire items is available for your new event date.
Is Delivery Included in the Hire Price?
No, delivery is in addition to the hire price, and will be quoted when you submit your quote request.
How much is Delivery?
Delivery is determined by distance to your location, as well as the access times we are able to deliver and collect if the location is a venue.
Where do you Deliver?
We are situated in South-West Sydney, we deliver to the Council Regions of Bankstown, Liverpool, Fairfield, Campbelltown and Camden.
We do deliver to additional regions – however minimum charges or additional delivery fees may apply.
Do you have a Showroom?
No, unfortunately we do not have a showroom.
Do you set up the Hire Equipment?
Yes our team will be happy to set up the equipment for you.
What is your Cancellation Policy?
Please refer to our Hire Terms & Agreement for our cancellation policy.
Can I Change my order before the Event?
Yes, you are welcome to change your order up to 14 days prior to your event date, subject to availability of the items.
Can we collect and drop off the items ourselves?
No, you cannot collect the items yourself.
When will my order be delivered and picked up?
We offer delivery and pickup 7 days a week. Please let us know when you require the items to be bumped in and out, and we will do our best to cater to you, or work out when is the best time that may suit our schedule due to other bookings and locations we travel to we may have one the same day.
What Payment Methods do you Accept?
We accept cash, debit cards, or Direct Bank Transfer – please note by paying by credit card does incur a surcharge.
