Privacy Policy

Prop Hire & Co (“us”, “we”, or “our”) operates the website https://prophireandco.com.au (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We are committed to protecting and respecting your privacy.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

Use of Data
Prop Hire and Co uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Retention of Data
Prop Hire and Co will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Disclosure of Data
We do not sell, trade, or otherwise transfer to outside parties your Personal Data.

Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is

completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Prop Hire and Co relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us:

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TEMPORARILY CLOSED – IMPORTANT NOTICE

Prop Hire and Co is currently temporarily closed due to the recent fire at Storage King, where our business stock and equipment are stored.

Unfortunately, we are currently unable to access our storage facility and, as a result, are unable to take on new prop hire bookings or fulfil hire orders at this time.

Existing 2027 Bookings: Please be assured that all existing bookings for 2027 have not been affected and remain confirmed.

Faux Floral Arrangements: If you are looking for floral arrangements only, we may still be able to assist. Please contact us via email with your event details and requirements.

We sincerely apologise for any inconvenience and appreciate your patience and understanding while we work through this situation.

We hope to resume our full hire services as soon as access is restored and will provide further updates when we have more information.

Thank you for your understanding and continued support.
Prop Hire and Co

MINIMUM ORDER & DELIVERY DETAILS

We have a minimum product order of $200
(excluding delivery fees). Our standard hire period is 1-3 days.

Please note, we are not open for customer pick ups and returns as we are out delivering to, and picking up from events.

Long term rates and Delivery and Collection fees are additional costs.
These costs will be calculated once you submit your quote request.

A security bond is required on all orders and is refundable provided all items and packaging are returned in the same condition they were received.